---
title: Who We Work With
description: Customer stories from the businesses we work with.
image: https://www.retailcx.ie/hubfs/pexels-tim-douglas-6567607-2.jpg
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# Customer Stories

Our customers get real results

## Shaws Department Stores

Shaws Department Stores has been a renowned name in Irish retail since 1864. Recently, they won the prestigious Irish CX Impact in Retail Award 2023, thanks to their exceptional customer experience.

This case study explores how Shaws, in collaboration with RetailCX, managed to transform its customer experience, achieving this remarkable accomplishment.

[Read More](https://www.retailcx.ie/who-we-work-with-shaws-department-stores?hsLang=en-ie)

![Limerick AW Windows_01](https://www.retailcx.ie/hs-fs/hubfs/Limerick%20AW%20Windows_01.png?width=2000&height=1500&name=Limerick%20AW%20Windows_01.png "Limerick AW Windows_01")

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![primark_krakow_-_photo_company](https://www.retailcx.ie/hs-fs/hubfs/primark_krakow_-_photo_company.jpg?width=1085&height=724&name=primark_krakow_-_photo_company.jpg "primark_krakow_-_photo_company")

## Primark

Primark partnered with our team to develop a comprehensive customer experience strategy to address the challenge of varying customer experiences across their stores. The result was to deliver a consistent and differentiated service across all their stores.  Primark was able to differentiate itself from competitors and elevate customer satisfaction, loyalty, and advocacy.

[Read More](https://www.retailcx.ie/who-we-work-with-primark?hsLang=en-ie)

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## Permanent TSB

Permanent TSB saw an opportunity to stand out with its people and cater to evolving customer needs. A CX training programme was developed to train and coach branch colleagues with customer experience skills and provide a pathway to excellence for retail team members. 

The programme fostered a positive culture in the company, increased the Net Promoter Score and  increased qualified mortgage leads,

[Read More](https://www.retailcx.ie/who-we-work-with-permanent-tsb?hsLang=en-ie)

![Customers - Delivering Fair Customer Outcomes (1)](https://www.retailcx.ie/hs-fs/hubfs/Customers%20-%20Delivering%20Fair%20Customer%20Outcomes%20(1).jpg?width=2000&height=1333&name=Customers%20-%20Delivering%20Fair%20Customer%20Outcomes%20(1).jpg "Customers - Delivering Fair Customer Outcomes (1)")

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