What We Do
We do it with you, not to you.
Our approach is based on deeply understanding businesses' challenges and the industry's latest best practices and trends to create memorable customer experiences.
-
Customised solutions
Every business is unique, so we create customised solutions that meet your needs. Our experienced consultants and trainers work closely with you to understand your challenges and goals and develop a plan that delivers measurable results.
-
Data-driven insights
We use data to inform our approach and help you make data-driven decisions. Our team of consultants use tools and techniques to collect and analyse data, including customer surveys, mystery shopping, and customer journey mapping.
-
Hands-on training
Our experiential learning programs are designed to be hands-on and interactive, giving participants the skills and knowledge they need to deliver exceptional customer experiences. We use a range of techniques, including role practice, scenario-based learning, and group discussions.
-
Continuous improvement
Customer experience is an ongoing journey; we work with businesses to continuously improve their customer experience. In addition, our consultants provide ongoing support and guidance, helping you to stay ahead of the curve and adapt to changing customer needs.
"Mark has facilitated the Shaws leadership group in the development of our retail strategy and supported us during the ongoing implementation of the strategy. Throughout this process, he has demonstrated a deep knowledge of the retail industry and customer experience and continually challenged, as well as supported, our leaders to an outstanding standard. The results have been an aligned leadership group, engaged colleagues, and increasingly delighted customers."
At RetailCX, we are committed to helping businesses create exceptional customer experiences.
Contact us today to learn more about how we can help your business thrive.