The UK Customer Satisfaction Index (UKCSI) report for July 2024 indicates the current state of custo...
Introduction The Peak-End Rule (PER) is a concept in behavioural psychology that suggests people jud...
The retail industry is undergoing a fast-paced and exhilarating transformation fuelled by changing c...
Retailers today face a growing challenge: how to prevent theft while still delivering a positive, fr...
Discover the top trends shaping the retail customer experience in 2024 and learn how to future-proof...
The retail industry has undergone a significant transformation with the rise of digital transformati...