Our latest thoughts on the issues and solutions in customer experience.
The UK Customer Satisfaction Index (UKCSI) report for July 2024 indicates the current state of custo...
Introduction The Peak-End Rule (PER) is a concept in behavioural psychology that suggests people jud...
The retail industry is undergoing a fast-paced and exhilarating transformation fuelled by changing c...
With the rise in retail theft, it is important to address the negative impact that theft prevention ...
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