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Our latest thoughts on the issues and solutions in customer experience.

2025 Retail Trends That Will Shape Customer Loyalty

Nov 22, 2024 5:28:27 PM

An older shopper

Adapting to a New Wave: Why Retailers Must Prioritise Older Shoppers

Nov 13, 2024 4:27:33 PM

Illustration showing the contrast beween a great and poor retail experience

10 Small Mistakes That Are Hurting Your Customer Experience

Nov 4, 2024 5:34:35 PM

An illustration showing an animated scene of a bustling concert ticket booth with a large digital screen displaying 'Oasis Concert 2025' and fluctuating ticket prices.

The Controversy of Dynamic Pricing: Lessons from the Oasis Ticket Scramble

Sep 27, 2024 4:52:46 PM

Building Better Customer Experiences Through Appreciative Inquiry

Sep 20, 2024 3:18:54 PM

Consumer Gripes: Lessons from the CCPC's H1 2024 Report

Aug 20, 2024 4:36:15 PM

UK Customer Satisfaction at The Lowest Level Since 2010

Jul 12, 2024 3:10:29 PM

The UK Customer Satisfaction Index (UKCSI) report for July 2024 indicates the current state of custo...

Leveraging the Peak-End Rule in Retail Customer Experience

Apr 30, 2024 6:23:33 PM

Introduction The Peak-End Rule (PER) is a concept in behavioural psychology that suggests people jud...

Irish consumers lose money, time, and peace of mind when things go wrong.

Feb 27, 2024 3:08:13 PM

Mastering the Art of Customer-Friendly Shopping Experiences

Jan 29, 2024 5:34:31 PM

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