Our latest thoughts on the issues and solutions in customer experience. | customerexperience

An older shopper

Illustration showing the contrast beween a great and poor retail experience

An illustration showing an animated scene of a bustling concert ticket booth with a large digital screen displaying 'Oasis Concert 2025' and fluctuating ticket prices.

The UK Customer Satisfaction Index (UKCSI) report for July 2024 indicates the current state of custo...

A cartoon of a person yelling at a customer service counter

Irish banks are currently under the spotlight, with a sharp increase in the scrutiny of their handli...

A diesengaged retail employee

According to Gallup's recent State of the Global Workplace report, a staggering $8.9 trillion is los...

Frustrated customer at a self-service checkout

I wonder why customer experience seems to be on a downward spiral despite all the digital glitz and ...