Our latest thoughts on the issues and solutions in customer experience.
The UK Customer Satisfaction Index (UKCSI) report for July 2024 indicates the current state of custo...
Irish banks are currently under the spotlight, with a sharp increase in the scrutiny of their handli...
According to Gallup's recent State of the Global Workplace report, a staggering $8.9 trillion is los...
Introduction The Peak-End Rule (PER) is a concept in behavioural psychology that suggests people jud...
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