About us

Our story

Welcome to RetailCX, a customer experience and training company that helps businesses of all sizes create exceptional customer experiences. We are passionate about helping retail and service businesses improve customer interactions and increase brand loyalty. Our team is dedicated to providing high-quality training programs, consulting services, and resources to help businesses succeed.

Our approach

We understand that delivering an exceptional customer experience is critical to building a successful business. Our experienced trainers and consultants are committed to sharing our knowledge and expertise to help you achieve your goals. We offer a range of services, including employee training programs, consulting services, and resources to help you to stay up to date with the latest trends in customer experience.

Mark Gould

Co-Founder

I am a highly experienced consultant with a proven track record of success. With over 20 years of experience, I have helped businesses across various industries drive growth, improve profitability, and enhance customer experience.

My collaborative approach and deep industry knowledge enable me to deliver customised solutions that meet our client’s specific needs. I am a skilled communicator and have a passion for helping businesses achieve success.

 I stay updated with the latest trends and best practices in customer experience and use this knowledge and expertise to help retail and service clients stay ahead of the curve. If you're looking for a trusted partner, let me help you deliver exceptional customer experiences and achieve your business goals.

Suzy Dunn

Co-Founder

With over 25 years of experience in learning and development, I am an accomplished behavioural change consultant and facilitator with a passion for creating and delivering change programs. I specialise in designing programs for organisations of any size, local or global, and I love working with large and small groups. I have successfully delivered projects in various industries, including retail, banking, heritage properties, and the airline and rail sectors. My approach is rooted in the belief that people are capable of extraordinary things, and I use a combination of learning theory, intuition, and creativity to bring about positive change.