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Elevate, engage, and excel: Drive your business forward with superior customer experiences and inspired colleague performance

Are you working to improve your customer retention?

Are your customers complaining more, and do you feel like it's getting worse?

Do you want to engage your team, but are not sure where to start?

Retail team and customers

We can help.

RetailCX is a retail customer experience training and consulting firm that uses our proprietary Change Model© to help retailers and retail service businesses improve their customer experience, engage colleagues, and increase customer loyalty.

Engage your colleagues in the customer experience and increase customer loyalty.

Retailers, retail service businesses and hospitality providers are facing a perfect storm of challenges: how to recruit new customers, how to retain existing customers, and how to manage complaints. RetailCX will help you recruit new customers, retain existing customers, and increase customer loyalty by engaging your colleagues in the customer experience. We will also help you manage complaints by facilitating insightful self-awareness and challenging limiting beliefs and excuses. Then we lay the skills on top so that learning outcomes stick.

Challenges we help you solve

Attract Customers

We help you understand what your customers are looking for so you can recruit more of them to your store or business.

Retain Customers

We help you make sure that your current customers are happy with their experiences so they keep coming back.

Resolve Complaints

We teach our clients how to respond quickly when a customer complains about something in order for them to be satisfied.

"Their deep experience of managing and advising on customer growth initiatives, with a particular focus on behavioural change, has helped us take our people with us and develop new and different skills required to meet the changing needs of our customers. ”
Eddie Kearney 2 - Copy
Eddie Kearney, Head of Retail Distribution, Permanent TSB

Latest posts

Read some of our latest thoughts on the issues and solutions in customer experience.

Contact us

Contact us for an informail chat about your challenges with customer experience