Engage your colleagues in the customer experience and increase customer loyalty.
Retailers, retail service businesses and hospitality providers are facing a perfect storm of challenges: how to recruit new customers, how to retain existing customers, and how to manage complaints. RetailCX will help you recruit new customers, retain existing customers, and increase customer loyalty by engaging your colleagues in the customer experience. We will also help you manage complaints by facilitating insightful self-awareness and challenging limiting beliefs and excuses. Then we lay the skills on top so that learning outcomes stick.
